Incidents reported on status page for Delogue https://www.deloguestatus.com/ https://d1lppblt9t2x15.cloudfront.net/logos/da78c5dfe5176db816ae1567e0265f47.png https://www.deloguestatus.com/ en https://www.deloguestatus.com/incident/866904 Wed, 08 Apr 2026 07:41:00 -0000 https://www.deloguestatus.com/incident/866904#aa1426faa29b9784b0098746f3f0b76b38d604c80cd6399c6a456823bfda4863 Status 16.22: A fix for this issue will be released tomorrow morning. We are currently investigating reports that the login to the Illustrator plugin is currently unavailable. Our team is working to identify the cause and mitigate the issue. The next update will be provided once more information is available. https://www.deloguestatus.com/incident/851650 Wed, 18 Mar 2026 01:32:00 -0000 https://www.deloguestatus.com/incident/851650#2ea16807f8ff18224730dee1657798926c514295ecf0b4dc3adfe3ced50b8fe3 The system is back up and fully operational. We apologize for the inconvenience caused during the maintenance window. Thank you for your patience. https://www.deloguestatus.com/ Wed, 18 Mar 2026 01:20:19 +0000 https://www.deloguestatus.com/#49556f5d71c8b28e252e63e0a77bebedfc962703afddfbfa6783faac864db3ad my.delogue.com recovered https://www.deloguestatus.com/incident/851650 Tue, 17 Mar 2026 22:46:00 -0000 https://www.deloguestatus.com/incident/851650#0c5baf9a4ca5e6bc194ae44a09ccc354bc8c2b5cd69ba83aaac65266a82b95e0 We are currently performing planned maintenance. The system is temporarily unavailable. We will notify you as soon as it is back up. We apologize for the inconvenience. https://www.deloguestatus.com/ Tue, 17 Mar 2026 22:43:59 +0000 https://www.deloguestatus.com/#49556f5d71c8b28e252e63e0a77bebedfc962703afddfbfa6783faac864db3ad my.delogue.com went down https://www.deloguestatus.com/incident/841328 Thu, 05 Mar 2026 14:00:00 -0000 https://www.deloguestatus.com/incident/841328#cca3ad33ff204e14b3b94959c2cf09cf8098a346302bd07d50a753d2f0335590 The incident has been resolved and services are operating normally again. https://www.deloguestatus.com/incident/841328 Thu, 05 Mar 2026 13:13:00 -0000 https://www.deloguestatus.com/incident/841328#7ffc416025f79fa8d1b9c01b311e2cb62a98db41e8dad6ce0f27109ee068b527 We’re aware of an issue, and we’re working to resolve it as quickly as possible. Please check the status page for updates https://www.deloguestatus.com/incident/841101 Thu, 05 Mar 2026 08:58:00 -0000 https://www.deloguestatus.com/incident/841101#cc43e3dbda2a7748d37182885bd0c9426c5ffca40c2d75de724a8b131aea50e2 We are currently experiencing degraded performance. Some users may notice slower response times. We are investigating. https://www.deloguestatus.com/incident/841077 Thu, 05 Mar 2026 08:40:00 -0000 https://www.deloguestatus.com/incident/841077#1eabe17ec2d67852bd9d1cc4755e9717999be6d6d1ee1e96cc020c65daa6092b We are currently experiencing degraded performance. Some users may notice slower response times. We are investigating. https://www.deloguestatus.com/incident/839003 Tue, 03 Mar 2026 12:11:00 -0000 https://www.deloguestatus.com/incident/839003#a53dca2a67a850b9979f55a7639a0e8af3bfae27b76d80f1ede754ca4d9f90f4 15:04 - Systems have been restored and are operating normally. 13:11 - We are aware of an issue, and we are working on solving it as qucikly as possible. check status page for any ongoing updated https://www.deloguestatus.com/ Sat, 28 Feb 2026 23:47:31 +0000 https://www.deloguestatus.com/#e3c3139cae27df2fd26c631767c5975bd7acda10b102283a167d9aac58f53a1a my.delogue.com recovered https://www.deloguestatus.com/ Sat, 28 Feb 2026 23:43:25 +0000 https://www.deloguestatus.com/#e3c3139cae27df2fd26c631767c5975bd7acda10b102283a167d9aac58f53a1a my.delogue.com went down https://www.deloguestatus.com/incident/836065 Sat, 28 Feb 2026 13:35:48 -0000 https://www.deloguestatus.com/incident/836065#aec43ee9bdcaeaccdba6cbbca8f8280853f34a603fdaaf780f962c4fc14633c2 my.delogue.com recovered. https://www.deloguestatus.com/ Sat, 28 Feb 2026 13:35:38 +0000 https://www.deloguestatus.com/#d729c1b1f4f91d4bbfdee7ff23792f272200c20a235d5693022526496070ea48 my.delogue.com recovered https://www.deloguestatus.com/incident/836065 Sat, 28 Feb 2026 13:20:18 -0000 https://www.deloguestatus.com/incident/836065#4362deb6c69c0974541b02ca6192ca2228306e415f9197c2ba6d5c7c4992d182 my.delogue.com went down. https://www.deloguestatus.com/ Sat, 28 Feb 2026 13:16:05 +0000 https://www.deloguestatus.com/#d729c1b1f4f91d4bbfdee7ff23792f272200c20a235d5693022526496070ea48 my.delogue.com went down https://www.deloguestatus.com/incident/836065 Sat, 28 Feb 2026 13:13:07 -0000 https://www.deloguestatus.com/incident/836065#768b5b3681aa84a59f9d7555d012acd67542c48c11822566cf47937d22db9454 my.delogue.com recovered. https://www.deloguestatus.com/ Sat, 28 Feb 2026 13:12:56 +0000 https://www.deloguestatus.com/#3eee025f8e26c79bf8229d1902acfa10823f53f7de00ab78d872ede908b8956e my.delogue.com recovered https://www.deloguestatus.com/incident/836065 Sat, 28 Feb 2026 13:10:44 -0000 https://www.deloguestatus.com/incident/836065#d4d0cabefd6f5f930f2bcbad526138acaad548b42c186225756d1875df039273 my.delogue.com went down. https://www.deloguestatus.com/ Sat, 28 Feb 2026 13:06:22 +0000 https://www.deloguestatus.com/#3eee025f8e26c79bf8229d1902acfa10823f53f7de00ab78d872ede908b8956e my.delogue.com went down https://www.deloguestatus.com/incident/836065 Sat, 28 Feb 2026 13:00:16 -0000 https://www.deloguestatus.com/incident/836065#4b467ffee95214ae88d7e6e763cebe6dbe301575af7675a705c1eaed195d4ddb my.delogue.com recovered. https://www.deloguestatus.com/ Sat, 28 Feb 2026 13:00:05 +0000 https://www.deloguestatus.com/#8fff977cfd3ec9c73423b49ef537528f26f86551285ad7d9db4e323217ed9014 my.delogue.com recovered https://www.deloguestatus.com/incident/836065 Sat, 28 Feb 2026 12:58:43 -0000 https://www.deloguestatus.com/incident/836065#44559d42631e5bb667bf99415b359c4834fb6ceeca1e7dac7dbc873a373190b4 my.delogue.com went down. https://www.deloguestatus.com/ Sat, 28 Feb 2026 12:54:23 +0000 https://www.deloguestatus.com/#8fff977cfd3ec9c73423b49ef537528f26f86551285ad7d9db4e323217ed9014 my.delogue.com went down https://www.deloguestatus.com/incident/836065 Sat, 28 Feb 2026 12:32:42 -0000 https://www.deloguestatus.com/incident/836065#6ad1b7e8f7568332a6944d516e4dbe37458c5d83cec19b970cc66936b14d6227 my.delogue.com recovered. https://www.deloguestatus.com/ Sat, 28 Feb 2026 12:32:25 +0000 https://www.deloguestatus.com/#354b4d7d2c7a49e9c851aaa9961f4606c0b890a8c33ce3ad504b326dd311e306 my.delogue.com recovered https://www.deloguestatus.com/incident/836065 Sat, 28 Feb 2026 10:19:59 -0000 https://www.deloguestatus.com/incident/836065#5936fe2b2bd978bcfe6760a7e51a87cb605f806ce9c94734e31b41770e46c071 my.delogue.com went down. https://www.deloguestatus.com/ Sat, 28 Feb 2026 10:15:34 +0000 https://www.deloguestatus.com/#354b4d7d2c7a49e9c851aaa9961f4606c0b890a8c33ce3ad504b326dd311e306 my.delogue.com went down https://www.deloguestatus.com/incident/831888 Tue, 24 Feb 2026 07:05:17 -0000 https://www.deloguestatus.com/incident/831888#7b55428155b925d63ede83cbc511b18f018a047ba3e6ea604649bac91688d3d1 my.delogue.com recovered. https://www.deloguestatus.com/ Tue, 24 Feb 2026 07:05:03 +0000 https://www.deloguestatus.com/#d2f8ab81271babe455b35438f9aa4ff30b75126b95e84b8d4e075e69a05291e7 my.delogue.com recovered https://www.deloguestatus.com/incident/831888 Tue, 24 Feb 2026 06:50:34 -0000 https://www.deloguestatus.com/incident/831888#56198c53a19311128f4b20f68119ddeda6847c848d4332109cca659ec686d0d2 my.delogue.com went down. https://www.deloguestatus.com/ Tue, 24 Feb 2026 06:46:19 +0000 https://www.deloguestatus.com/#d2f8ab81271babe455b35438f9aa4ff30b75126b95e84b8d4e075e69a05291e7 my.delogue.com went down https://www.deloguestatus.com/incident/831243 Mon, 23 Feb 2026 12:22:22 -0000 https://www.deloguestatus.com/incident/831243#641c1c2ed39e355d22caa3295114ef6e0f6def43881ef5106e59d02d93d0fbb5 my.delogue.com recovered. https://www.deloguestatus.com/ Mon, 23 Feb 2026 12:22:06 +0000 https://www.deloguestatus.com/#289ef0d74579c30072549bb66414ddc7ef7211bb4764dbe559302b5bb9e7c70e my.delogue.com recovered https://www.deloguestatus.com/incident/831243 Mon, 23 Feb 2026 12:19:50 -0000 https://www.deloguestatus.com/incident/831243#627646d55598cb96c3268990865351a1a169b6f4e0d102dee4c42be0e33834f1 my.delogue.com went down. https://www.deloguestatus.com/ Mon, 23 Feb 2026 12:15:33 +0000 https://www.deloguestatus.com/#289ef0d74579c30072549bb66414ddc7ef7211bb4764dbe559302b5bb9e7c70e my.delogue.com went down https://www.deloguestatus.com/incident/831226 Mon, 23 Feb 2026 12:10:22 -0000 https://www.deloguestatus.com/incident/831226#a6b5000957762d08bab67ea1d138e0480e8ae185e516307aa4171828f39d8f8f my.delogue.com recovered. https://www.deloguestatus.com/ Mon, 23 Feb 2026 12:10:03 +0000 https://www.deloguestatus.com/#ddf645abb25bb706f73dbb3c0a815bbaa3f03dde4b0afe6145ca6aea1c5a5028 my.delogue.com recovered https://www.deloguestatus.com/incident/831226 Mon, 23 Feb 2026 12:02:38 -0000 https://www.deloguestatus.com/incident/831226#34bb9bdf9534fbf9076c2b3a347e2405ee379bfcb5b3c480d69a2b570384faaa my.delogue.com went down. https://www.deloguestatus.com/incident/831226 Mon, 23 Feb 2026 12:00:00 -0000 https://www.deloguestatus.com/incident/831226#0221c74bd019eb7f92a952542325e0d41b0d9f59e6546477684ef804e6a68c23 Our systems are currently down and services are unavailable. We are working to restore service as quickly as possible. We will provide updates as more information becomes available. We apologize for any disruption this may cause. https://www.deloguestatus.com/ Mon, 23 Feb 2026 11:58:20 +0000 https://www.deloguestatus.com/#ddf645abb25bb706f73dbb3c0a815bbaa3f03dde4b0afe6145ca6aea1c5a5028 my.delogue.com went down https://www.deloguestatus.com/incident/831124 Mon, 23 Feb 2026 08:35:00 -0000 https://www.deloguestatus.com/incident/831124#c7b514486bdcaf66a96c5628a085dd2ada09f19b09609cac2baf51303a8fa3d8 We are currently experiencing degraded performance. Some users may notice slower response times. We are investigating. https://www.deloguestatus.com/incident/824671 Fri, 13 Feb 2026 11:20:00 -0000 https://www.deloguestatus.com/incident/824671#fa2a1ce41d6dbb07aa47067f9ca6187b73a5061545592d270dd3ae465f6de25a 14:11 - Authentication & Platform Availability Disruption On February 12–13, Delogue experienced a significant service disruption that prevented users from logging into the platform and temporarily impacted availability. What Happened During scheduled infrastructure maintenance intended to improve performance and stability, an issue occurred while rolling back a change. An incorrect configuration was introduced into one isolated platform instance during the rollback process. Although the instance was brought back online shortly thereafter, the configuration error impacted the authentication layer, preventing successful user logins. As login attempts accumulated overnight, the application entered an unstable state that ultimately exhausted system resources and caused a broader outage. Once the underlying configuration issue was identified and corrected, we cleared affected login sessions and fully restored platform stability. Current Status The platform has been fully restored and is operating normally. Users are able to log in and work as expected. Our Responsibility While the incident originated during a maintenance rollback, ensuring safe deployment and recovery processes is our responsibility. We take this event very seriously. Reliability and uninterrupted access to Delogue are critical to your daily operations, and any disruption is unacceptable to us. Corrective Actions To prevent recurrence, we are implementing the following measures: • Strict Automation Enforcement All rollback and recovery procedures will now require automated deployment safeguards, eliminating the risk of configuration inconsistencies. • Improved Session Resilience We are strengthening the authentication layer so that corrupted or invalid session data cannot impact system availability. • Additional Monitoring & Guardrails Enhanced alerting and protection mechanisms will ensure similar issues are detected and contained immediately 12:20 - The site is now up and running. We advise you to clear your browser caches and login in to the platform again. 12:02 - We are writing to provide a further update on this morning's service issues. Our investigation has revealed that the resolution will require a more significant effort than initially anticipated.  Our engineering team is fully committed to this, and we are doing everything in our power to solve the issue. 10:43 – We are unfortunately still experiencing issues this morning, and the platform remains unavailable. Our team is actively investigating and working to resolve the problem as quickly as possible. We understand the impact this has on your work and sincerely apologise for the continued disruption. We will provide another update as soon as we have more information. 09:44 – Unfortunately, all servers are down this morning. The underlying issues have been fixed, and the servers are now being restarted. We expect to be live in 15 minutes. https://www.deloguestatus.com/ Fri, 13 Feb 2026 11:08:20 +0000 https://www.deloguestatus.com/#ab5a6e8cb44e737f40080ce7b5893a2ee9576567e243abe96906d1ead470963d my.delogue.com recovered https://www.deloguestatus.com/ Fri, 13 Feb 2026 09:56:58 +0000 https://www.deloguestatus.com/#ab5a6e8cb44e737f40080ce7b5893a2ee9576567e243abe96906d1ead470963d my.delogue.com went down https://www.deloguestatus.com/ Fri, 13 Feb 2026 09:56:19 +0000 https://www.deloguestatus.com/#1ed960fe56ea8eead1ea23c06b823a78b130ed663ab2ee6c4269a37325c3f666 my.delogue.com recovered https://www.deloguestatus.com/ Fri, 13 Feb 2026 07:59:20 +0000 https://www.deloguestatus.com/#1ed960fe56ea8eead1ea23c06b823a78b130ed663ab2ee6c4269a37325c3f666 my.delogue.com went down https://www.deloguestatus.com/incident/824354 Thu, 12 Feb 2026 21:18:28 -0000 https://www.deloguestatus.com/incident/824354#3b36fdb7bb33495f7bd535ddec43c91c6fc986b8613918647c5f5b55f242e5da my.delogue.com recovered. https://www.deloguestatus.com/ Thu, 12 Feb 2026 21:18:09 +0000 https://www.deloguestatus.com/#b169a6fe115e31c25b223dffafd8a014503522fe87162a60b8930db0c792f539 my.delogue.com recovered https://www.deloguestatus.com/incident/824354 Thu, 12 Feb 2026 20:34:35 -0000 https://www.deloguestatus.com/incident/824354#d3320b0c6fc13b3eea01f8a993754a39b24039619a5b0408b25e8608473cf81d my.delogue.com went down. https://www.deloguestatus.com/ Thu, 12 Feb 2026 20:30:12 +0000 https://www.deloguestatus.com/#b169a6fe115e31c25b223dffafd8a014503522fe87162a60b8930db0c792f539 my.delogue.com went down https://www.deloguestatus.com/incident/824354 Thu, 12 Feb 2026 20:09:13 -0000 https://www.deloguestatus.com/incident/824354#1bb14c6710b91a442669ce64d8c3b491f715e38df5420b38a7225def117bc93d my.delogue.com recovered. https://www.deloguestatus.com/ Thu, 12 Feb 2026 20:08:59 +0000 https://www.deloguestatus.com/#89086cd86453d7e43b57c4fdafde5ecbf7637b389190fa2449c28a9bf6611165 my.delogue.com recovered https://www.deloguestatus.com/incident/824354 Thu, 12 Feb 2026 20:04:38 -0000 https://www.deloguestatus.com/incident/824354#eb43ffa2069464d61c207824b487b1e0eb30b86fd29febb605cef3a2d51608c3 my.delogue.com went down. https://www.deloguestatus.com/ Thu, 12 Feb 2026 20:00:21 +0000 https://www.deloguestatus.com/#89086cd86453d7e43b57c4fdafde5ecbf7637b389190fa2449c28a9bf6611165 my.delogue.com went down https://www.deloguestatus.com/incident/819193 Thu, 05 Feb 2026 12:32:12 -0000 https://www.deloguestatus.com/incident/819193#11fb48d5dfb23769ced99271b571d68a7168341cd2039d2434ab5a74e9f9bbbb my.delogue.com recovered. https://www.deloguestatus.com/ Thu, 05 Feb 2026 12:32:00 +0000 https://www.deloguestatus.com/#a389a33037657277f8f83cfd2b04ddc3096167de06e13312f73065cb34dac564 my.delogue.com recovered https://www.deloguestatus.com/incident/819193 Thu, 05 Feb 2026 12:21:39 -0000 https://www.deloguestatus.com/incident/819193#f27edd5f29e5673829bacb6f3dca7ab8a14c65b79babfeba3716c947da815813 my.delogue.com went down. https://www.deloguestatus.com/ Thu, 05 Feb 2026 12:17:24 +0000 https://www.deloguestatus.com/#a389a33037657277f8f83cfd2b04ddc3096167de06e13312f73065cb34dac564 my.delogue.com went down https://www.deloguestatus.com/incident/818673 Wed, 04 Feb 2026 20:15:10 -0000 https://www.deloguestatus.com/incident/818673#fa42f6263a62d66bcf5373cb382ff7d7d2d19bc458d10080e9618f334807d41e my.delogue.com recovered. https://www.deloguestatus.com/ Wed, 04 Feb 2026 20:14:59 +0000 https://www.deloguestatus.com/#2049dfb1fe09ad93f37d7a011f3a250acfcc96a47835cbe801149dad33f7401f my.delogue.com recovered https://www.deloguestatus.com/incident/818673 Wed, 04 Feb 2026 20:14:22 -0000 https://www.deloguestatus.com/incident/818673#06332bb5c99073a01e96bb100db0f3d0661ce72a228e041631d2f15dbc1e7b69 my.delogue.com went down. https://www.deloguestatus.com/ Wed, 04 Feb 2026 20:09:57 +0000 https://www.deloguestatus.com/#2049dfb1fe09ad93f37d7a011f3a250acfcc96a47835cbe801149dad33f7401f my.delogue.com went down https://www.deloguestatus.com/incident/814902 Fri, 30 Jan 2026 06:27:49 -0000 https://www.deloguestatus.com/incident/814902#1c761c0b7e4de4cfca7dfdee88d74112b69fbde66cf87683b1e0b75d4655ac05 my.delogue.com recovered. https://www.deloguestatus.com/ Fri, 30 Jan 2026 06:27:37 +0000 https://www.deloguestatus.com/#2871a9e4209fbd93f3f5ed801a18af595a350768240472cae2de597f74d338ea my.delogue.com recovered https://www.deloguestatus.com/incident/814902 Fri, 30 Jan 2026 06:21:25 -0000 https://www.deloguestatus.com/incident/814902#903f9423f35d3b32ee08821efd7f06469e43b6a7f48149a860cfab04ef39cb51 my.delogue.com went down. https://www.deloguestatus.com/ Fri, 30 Jan 2026 06:17:03 +0000 https://www.deloguestatus.com/#2871a9e4209fbd93f3f5ed801a18af595a350768240472cae2de597f74d338ea my.delogue.com went down https://www.deloguestatus.com/incident/813467 Wed, 28 Jan 2026 10:27:11 -0000 https://www.deloguestatus.com/incident/813467#e547c55013d3f130905e544c02df86f604787917238fcff168f9b9a0384825d1 my.delogue.com recovered. https://www.deloguestatus.com/ Wed, 28 Jan 2026 10:27:01 +0000 https://www.deloguestatus.com/#8c3feb55e9935aee81a2a6f505a42718b1762252a085a5b495e7147b4f2fece3 my.delogue.com recovered https://www.deloguestatus.com/incident/813467 Wed, 28 Jan 2026 10:25:14 -0000 https://www.deloguestatus.com/incident/813467#0e6038a8915e06ff3a44ccbd17410224cd06668304d09a84e8af6e6c2140c6d7 my.delogue.com went down. https://www.deloguestatus.com/ Wed, 28 Jan 2026 10:21:00 +0000 https://www.deloguestatus.com/#8c3feb55e9935aee81a2a6f505a42718b1762252a085a5b495e7147b4f2fece3 my.delogue.com went down https://www.deloguestatus.com/incident/806368 Sat, 17 Jan 2026 17:26:08 -0000 https://www.deloguestatus.com/incident/806368#a50d38bda51d91820a5ac76068b4e9470e7afd6cd7106bc08ce733fe83edc862 my.delogue.com recovered. https://www.deloguestatus.com/ Sat, 17 Jan 2026 17:25:57 +0000 https://www.deloguestatus.com/#ac9a39539f825afecc7dfa4d07de9f77e2305bb781c5438a9d79f36141489d86 my.delogue.com recovered https://www.deloguestatus.com/incident/806368 Sat, 17 Jan 2026 17:11:38 -0000 https://www.deloguestatus.com/incident/806368#bb6de9cb3601afcdacdcead30b3ed236a28a199deb8a4547b2df84662702f77f my.delogue.com went down. https://www.deloguestatus.com/ Sat, 17 Jan 2026 17:07:23 +0000 https://www.deloguestatus.com/#ac9a39539f825afecc7dfa4d07de9f77e2305bb781c5438a9d79f36141489d86 my.delogue.com went down https://www.deloguestatus.com/incident/804221 Wed, 14 Jan 2026 15:17:00 -0000 https://www.deloguestatus.com/incident/804221#19857c7b626869e8de5f0bfd1d592ee7d0e223ab1bc5ac4b07e055ee0e730df8 The issue has been mitigated for now, and we’re sorry for any disruption this may have caused. We’re taking this opportunity to strengthen the system and improve its resilience going forward. https://www.deloguestatus.com/incident/804221 Wed, 14 Jan 2026 10:18:00 -0000 https://www.deloguestatus.com/incident/804221#05aa7fdc19483eba03b2f0e0e5870215a2908bf865036582a0344a1277915167 We’re currently seeing periods of higher-than-normal system activity, which may cause slower performance for some users. Our team is actively monitoring the situation and responding to any incidents as they occur to keep the service running smoothly. At the same time, we’re investigating the underlying cause of these resource spikes so we can prevent them from happening again. We’ll share further updates as we learn more. https://www.deloguestatus.com/incident/803857 Tue, 13 Jan 2026 19:54:00 -0000 https://www.deloguestatus.com/incident/803857#8b8ce3463666b4954aa7858d36b05ffc0593f8a696c613cabdf5bf59508618d7 my.delogue.com recovered. https://www.deloguestatus.com/incident/803857 Tue, 13 Jan 2026 19:48:12 -0000 https://www.deloguestatus.com/incident/803857#16dcf74f9a0d35697c4a5f76ac7167024d135d38dfb7ab4319899e04b2309198 my.delogue.com went down. https://www.deloguestatus.com/incident/800195 Wed, 07 Jan 2026 19:39:00 -0000 https://www.deloguestatus.com/incident/800195#007b8faf507ff555ef9ec7625df03a78a23992345157f29052b89bfcaa7b4eef Data has been recovered. Our support team will reach out directly to you if there was any data that needs manual review. This issue has been resolved. https://www.deloguestatus.com/incident/800195 Wed, 07 Jan 2026 18:09:00 -0000 https://www.deloguestatus.com/incident/800195#d8219695cff55c2a106c10f6c6eedd0bde0a480d03b7e19617cc78426e790084 A fix for this issue has been released and future updates on the style header will not clear custom field values of the "allowed values" data type. We are proceeding to recover the affected data, updates will be posted here when completed. https://www.deloguestatus.com/incident/800195 Wed, 07 Jan 2026 15:30:00 -0000 https://www.deloguestatus.com/incident/800195#b5d2d3390f82f44ab74c8a69449857f88ed34fc6d69fb6b95b3c548047b92bd5 We are providing an update on a priority incident affecting certain organizations. ### Affected Users Organizations who have configured custom fields to be visible in the Style Header. For these users, custom fields of the "allowed values" data type were cleared for some styles after updates performed on the style header. ### What Happened A recent change to the custom field logic caused incompatibility with configurations using allowed values, which resulted in the data being cleared for affected styles. ### Current Status The underlying issue has been fixed. The fix will be released today. ### Planned Actions (UTC) - The fix will be released at 17:00 UTC. - Immediately after the release, we will begin restoring the affected data. - Any styles that cannot be fully restored automatically will be identified and our support team will reach out on these cases. We will provide a follow-up update once the release and data restoration have been completed. Thank you for your patience while we resolve this. https://www.deloguestatus.com/incident/790679 Mon, 22 Dec 2025 06:41:00 -0000 https://www.deloguestatus.com/incident/790679#3319b6dcd01efe5734efc6b29558eedc03b5bfc96fc4dad59a3a8abc715735c8 Email links to styles - Issue resolved The fix has been successfully deployed and tested. Style links now work correctly for all supplier and Designer users. Previously, accessing a direct style link would cause the page to reset to the first style in the list. This has been resolved and email links now display the intended style as expected. If you experience any issues, please contact our support team. Thank you for your patience. https://www.deloguestatus.com/incident/790679 Fri, 19 Dec 2025 14:26:00 -0000 https://www.deloguestatus.com/incident/790679#7be7eb7bb51feeb4e497a23985fe5581d85c1559777100305a42c566b9f35175 Fix is ready and scheduled for release Monday morning, Dec 22nd. https://www.deloguestatus.com/incident/790679 Fri, 19 Dec 2025 08:09:00 -0000 https://www.deloguestatus.com/incident/790679#428a25bace37f02bbe08dd9cda369994a70413c6464bb76bb3a712c12a4af46f We're investigating an issue with email links to styles. All supplier users are affected, as well Designer users who have disabled the "Recent" style filter. We're actively working to resolve this and will share another update shortly. Update: We've identified the root cause. When accessing a direct style link or refreshing while on a style page, the page loads correctly but then automatically resets to display the first style in the list instead of the intended one. This affects: - All supplier users - Designer users with the "Recent" filter disabled Our team is working on a fix. We'll share an update here when resolved.